Post by The Big Daddy C-Master on Aug 24, 2016 8:23:16 GMT -5
This is why we need loser pays.
www.theguardian.com/business/2016/may/02/starbucks-sued-too-much-ice-drinks
As summer approaches, 29-page complaint calls Starbucks’ advertising misleading – but Starbucks says ‘ice is an essential component’ of iced drinks.
More coffee, please! A Chicago woman is suing Starbucks for allegedly serving her too much ice and too little caffeine in its cold beverages.
With summer on the horizon and iced drinks coming back into season, Starbucks is being accused of short-changing its coffee lovers.
“A Starbucks customer who orders a Venti cold drink receives only 14 fluid ounces of that drink – just over half the advertised amount, and just over half the amount for which they are paying,” states the 29-page-long complaint filed by customer Stacey Pincus, the lead plaintiff in the case, filed in northern Illinois federal court on Wednesday, according to Courthouse News Service.
“In the iced coffee example, a Starbucks customer who orders and pays for a Venti iced coffee, expecting to receive 24 fluid ounces of iced coffee based on Starbucks’ advertisement and marketing, will instead receive only about 14 fluid ounces of iced coffee.”
Starbucks’ cold beverages come in four different sizes: tall (12oz), grande (16oz), venti (24oz) and trenta (30oz). Hot beverages are only served in the first three sizes.
“In essence, Starbucks is advertising the size of its cold drink cups on its menu, rather than the amount of fluid a customer will receive when they purchase a cold drink – and deceiving its customers in the process,” states the lawsuit.
Pincus’s complaint also takes issue with the company’s pricing system, which includes higher prices for cold drinks. Since hot drinks do not include ice and cost less, she argues, Starbucks is making more money off of customers buying iced drinks.
Starbucks believes that the lawsuit is without merit.
“Our customers understand and expect that ice is an essential component of any ‘iced’ beverage. If a customer is not satisfied with their beverage preparation, we will gladly remake it,” Jamie Riley, a spokesperson for Starbucks, told CNN.
Starbucks customers who desire less ice in their beverages have also been known to ask for “light” ice when placing their orders.
“You can order light ice or extra ice on any of our iced beverages,” the company tweeted last April.
The lawsuit filed by Pincus is to apply to anyone who has purchased an iced beverage in the past 10 years. According to the complaint, the claims could exceed $5m.
-------------------------------------------------------------------
Thankfully it was tossed.
www.theguardian.com/business/2016/aug/23/starbucks-iced-coffee-lawsuit-tossed
As of Friday, the number of lawsuits accusing Starbucks of deceiving its customers by serving them too much ice or too much foam has fallen by one. Ordering a cold drink means it will be served with ice, according to US district judge Percy Anderson.
In June, a California man named Alexander Forouzesh filed a proposed class action suit alleging that customers ordering cold beverages from Starbucks received less liquid than advertised as ice could take up as much space as 10 fl oz.
Anderson threw out his lawsuit and in his decision wrote:
"If children have figured out that including ice in a cold beverage decreases the amount of liquid they will receive, the Court has no difficulty concluding that a reasonable consumer would not be deceived into thinking that when they order an iced tea, that the drink they receive will include both ice and tea and that for a given size cup, some portion of the drink will be ice rather than whatever liquid beverage the consumer ordered."
The judge also pointed out that since the cups used for cold drinks are clear, it is easy for customers to see how much ice they are getting.
Since the lawsuit was first filed, Starbucks has insisted that ice is an “essential component of any ‘ice’ beverage”. The company also reiterated that any customer unhappy with their beverage could alert their barista and get a new one.
Customers are also welcome to ask for light ice or extra ice when placing their order.
A similar case against Starbucks is still making its way through the Illinois court system. Chicago resident Stacey Pincus filed a 29-page complaint claiming that Stabucks’ cup sizes were deceiving customers since ice beverages contained less liquid than advertised. The complaint also noted that cold drinks tended to cost more than hot drinks and that the company was making more money off of customers buying iced drinks.
“I can promise you the ice issue is much ado about nothing,” Howard Schultz, CEO of Starbucks, told CNBC in June.
However, a few weeks later, a San Francisco judge allowed another lawsuit against Starbucks to go forward. This time, the plaintiffs said that the coffee giant was deceiving customers by serving them too much foam in their lattes and thus providing them with 25% less liquid than advertised.
“By underfilling its lattes, thereby shortchanging its customers, Starbucks has saved countless millions of dollars in the cost of goods sold and was unjustly enriched by taking payment for more product than it delivers,” claimed the lawsuit.
US district judge Thelton Henderson did not rule on the case’s merits and allowed the lawsuit to go forward, noting:
“This is not a case where the alleged deception is simply implausible as a matter of law. The court finds it probable that a significant portion of the latte-consuming public could believe that a ‘Grande’ contains 16 ounces of fluid.”
www.theguardian.com/business/2016/may/02/starbucks-sued-too-much-ice-drinks
As summer approaches, 29-page complaint calls Starbucks’ advertising misleading – but Starbucks says ‘ice is an essential component’ of iced drinks.
More coffee, please! A Chicago woman is suing Starbucks for allegedly serving her too much ice and too little caffeine in its cold beverages.
With summer on the horizon and iced drinks coming back into season, Starbucks is being accused of short-changing its coffee lovers.
“A Starbucks customer who orders a Venti cold drink receives only 14 fluid ounces of that drink – just over half the advertised amount, and just over half the amount for which they are paying,” states the 29-page-long complaint filed by customer Stacey Pincus, the lead plaintiff in the case, filed in northern Illinois federal court on Wednesday, according to Courthouse News Service.
“In the iced coffee example, a Starbucks customer who orders and pays for a Venti iced coffee, expecting to receive 24 fluid ounces of iced coffee based on Starbucks’ advertisement and marketing, will instead receive only about 14 fluid ounces of iced coffee.”
Starbucks’ cold beverages come in four different sizes: tall (12oz), grande (16oz), venti (24oz) and trenta (30oz). Hot beverages are only served in the first three sizes.
“In essence, Starbucks is advertising the size of its cold drink cups on its menu, rather than the amount of fluid a customer will receive when they purchase a cold drink – and deceiving its customers in the process,” states the lawsuit.
Pincus’s complaint also takes issue with the company’s pricing system, which includes higher prices for cold drinks. Since hot drinks do not include ice and cost less, she argues, Starbucks is making more money off of customers buying iced drinks.
Starbucks believes that the lawsuit is without merit.
“Our customers understand and expect that ice is an essential component of any ‘iced’ beverage. If a customer is not satisfied with their beverage preparation, we will gladly remake it,” Jamie Riley, a spokesperson for Starbucks, told CNN.
Starbucks customers who desire less ice in their beverages have also been known to ask for “light” ice when placing their orders.
“You can order light ice or extra ice on any of our iced beverages,” the company tweeted last April.
The lawsuit filed by Pincus is to apply to anyone who has purchased an iced beverage in the past 10 years. According to the complaint, the claims could exceed $5m.
-------------------------------------------------------------------
Thankfully it was tossed.
www.theguardian.com/business/2016/aug/23/starbucks-iced-coffee-lawsuit-tossed
As of Friday, the number of lawsuits accusing Starbucks of deceiving its customers by serving them too much ice or too much foam has fallen by one. Ordering a cold drink means it will be served with ice, according to US district judge Percy Anderson.
In June, a California man named Alexander Forouzesh filed a proposed class action suit alleging that customers ordering cold beverages from Starbucks received less liquid than advertised as ice could take up as much space as 10 fl oz.
Anderson threw out his lawsuit and in his decision wrote:
"If children have figured out that including ice in a cold beverage decreases the amount of liquid they will receive, the Court has no difficulty concluding that a reasonable consumer would not be deceived into thinking that when they order an iced tea, that the drink they receive will include both ice and tea and that for a given size cup, some portion of the drink will be ice rather than whatever liquid beverage the consumer ordered."
The judge also pointed out that since the cups used for cold drinks are clear, it is easy for customers to see how much ice they are getting.
Since the lawsuit was first filed, Starbucks has insisted that ice is an “essential component of any ‘ice’ beverage”. The company also reiterated that any customer unhappy with their beverage could alert their barista and get a new one.
Customers are also welcome to ask for light ice or extra ice when placing their order.
A similar case against Starbucks is still making its way through the Illinois court system. Chicago resident Stacey Pincus filed a 29-page complaint claiming that Stabucks’ cup sizes were deceiving customers since ice beverages contained less liquid than advertised. The complaint also noted that cold drinks tended to cost more than hot drinks and that the company was making more money off of customers buying iced drinks.
“I can promise you the ice issue is much ado about nothing,” Howard Schultz, CEO of Starbucks, told CNBC in June.
However, a few weeks later, a San Francisco judge allowed another lawsuit against Starbucks to go forward. This time, the plaintiffs said that the coffee giant was deceiving customers by serving them too much foam in their lattes and thus providing them with 25% less liquid than advertised.
“By underfilling its lattes, thereby shortchanging its customers, Starbucks has saved countless millions of dollars in the cost of goods sold and was unjustly enriched by taking payment for more product than it delivers,” claimed the lawsuit.
US district judge Thelton Henderson did not rule on the case’s merits and allowed the lawsuit to go forward, noting:
“This is not a case where the alleged deception is simply implausible as a matter of law. The court finds it probable that a significant portion of the latte-consuming public could believe that a ‘Grande’ contains 16 ounces of fluid.”
